Shipping and Packaging Guide

Use the applicable model documentation

Installation, maintenance, fault diagnosis, controller settings, parts, and transportation procedures must follow the documentation supplied for the installed configuration. This page is a searchable entry point, not a replacement for a model-specific manual.

Keep a clear service record

Record model, serial number, installation environment, observed issue, photos or video, and prior maintenance before escalation. That gives distributors and service teams a usable basis for follow-up.

Plan parts before a rollout

Confirm the relevant spare-parts plan, lead time, and service procedure with the sales contract or approved support documentation before ordering. Do not infer coverage from a general website statement.