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After-sales support

Identify the issue.
Plan the next step.

Send the unit identity, symptoms and operating conditions. The support team can review the evidence and confirm what information is needed for diagnosis.

Support acknowledgementWithin one business dayQualified requests · Monday–Friday, excluding public holidays.
AFTER-SALES SUPPORTHelp us identify the unit and issue.

Add the model, order or serial number if available, plus the symptoms and operating conditions.

Identify the model and order, describe the part and quantity, and share a photo or packing-list reference. A similar-looking part still needs a fit check.

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After you send your request

Keep the next step clear.

See who coordinates each project milestone →

Keep your reference

If the form shows a request reference, include it in follow-up email or WhatsApp messages so the conversation retains the same model and project context.

Know what comes next

The published acknowledgement target is within one business day, Monday–Friday excluding public holidays. The project review identifies a starting configuration, missing inputs and the next decision. A final quote, technical answer or document set depends on the selected scope and available information.

If delivery is not confirmed

Use the copyable request summary shown by the form and send it through direct email or WhatsApp. Keep the same reference where available and mention the earlier attempt.

Email MARKOOL →